If you can't find an answer here, you can always email support, and we'll see what we can do to help.
Now Live!
A whole host of enhancements are now live on the Gorkana Media Database. Talk to your Account Manager for more information on:
- Twitter integration - follow journalists with one click, tweet, reply, retweet and manage your Twitter lists directly from the Gorkana Media Database
- Google News - one button search of Google News articles for a journalist
- Media brief download - download select fields from journalist contact profiles to Word to create tailored media briefs quickly and easily
- Improved email system - new ready-made email templates, improved editor and media library for image management
- Blog and blogger profiles - available within our ready-made lists
Media Database
There are so many features and functionality that come with our Gorkana Media Database service. If you're new to the service, take a look at our quick start guides. Our step-by-step tips and tricks videos might show you a thing or two you didn't already know...
- Use our 'Formula' tool to keep your media lists up-to-date with the latest contacts
- How to update or merge existing media lists
- How to download email addresses from the Media Database
- Read all 5 articles
PR Measurement & Media Analysis
For questions about our PR Measurement & Analysis services, get in touch with Megan O'Donnell at +1 (646) 722-1249 or megan.o'donnell@gorkana.com.
Social Media Services
For questions about our Social Media Monitoring & Analysis Services, get in touch with Megan O'Donnell at +1 (646) 722-1249 or megan.o'donnell@gorkana.com.
Training
We offer unlimited free training for new members of your team as well as refresher training for all our customers.
You can inquire about booking training online or get in touch with our Account Support team at: usrequests@gorkana.com or +1 (646) 722-1200.
Billing
If you have any questions about invoices, purchase orders, changes of address, or other general accounting inquiries, you can reach Freddie Allen at freddie.allen@gorkana.com, or call +1 (646) 722-1208.









