Guides and FAQ

Now Live!

A whole host of enhancements are now live on the Gorkana Media Database. Talk to your Account Manager for more information on:

  • Twitter integration - follow journalists with one click, tweet, reply, retweet and manage your Twitter lists directly from the Gorkana Media Database
  • Google News - one button search of Google News articles for a journalist
  • Media brief download - download select fields from journalist contact profiles to Word to create tailored media briefs quickly and easily
  • Improved email system - new ready-made email templates, improved editor and media library for image management
  • Blog and blogger profiles - available within our ready-made lists

    Media Database

    There are so many features and functionality that come with our Gorkana Media Database service. If you're new to the service, take a look at our quick start guides. Our step-by-step tips and tricks videos might show you a thing or two you didn't already know...

    PR Measurement & Media Analysis

    For questions about our PR Measurement & Analysis services, get in touch with Megan O'Donnell at +1 (646) 722-1249 or megan.o'donnell@gorkana.com.

      Social Media Services

      For questions about our Social Media Monitoring & Analysis Services, get in touch with Megan O'Donnell at +1 (646) 722-1249 or megan.o'donnell@gorkana.com.

        Training

        We offer unlimited free training for new members of your team as well as refresher training for all our customers.

        You can inquire about booking training online or get in touch with our Account Support team at: usrequests@gorkana.com or +1 (646) 722-1200.

          Billing

          If you have any questions about invoices, purchase orders, changes of address, or other general accounting inquiries, you can reach Freddie Allen at freddie.allen@gorkana.com, or call +1 (646) 722-1208.

            Find us on:

            facebooktwitterlinkedingoogle plusYouTube